Privacy Policy
Introduction
Welcome to www.hello-flow.co. This site is owned and operated by Kaycee May Canlas, LLC (“Kaycee May Canlas, LLC,” “we,” or “us”) d/b/a Hello Flow Well-Being, d/b/a Hello Flow Collective. This Privacy Policy governs your use of our website, app, email, text messaging, other forms of electronic messaging, and third-party partners or vendors, hereafter referred to as the “Site.”
This policy does not govern any information collected from a third party.
We understand that your data is important to you and that you care about how your information is collected and used. We have compiled the information below to explain how we gather, use, and store your information. Please read through this policy carefully. Your use of this Site indicates your consent.
This Privacy Policy is organized into the following sections:
Information we collect
How we collet your information
How we use your information
How we share your information
How we protect your information
Age limits for children
Correcting or updating your information
Specific California resident rights
Updates to this policy
Contact information
Information We Collect
Defining Personally Identifiable Information
Personally identifiable information is any information collected by us or provided by you that with reasonable efforts could be used to identify you. Personally identifiable information includes the information you give to us directly, the information we automatically collect, and when applicable, information supplied to us by third parties.
Specifically, we may collect the following types of information:
information that direction identifies you such as your name, age, postal address, email address, and phone number;
order and billing information such as payment information, shipping address, and billing address;
information from surveys, contests, and questionnaires such as your age, date of birth, gender, interests, lifestyle, income, race, hobbies, employment history, educational history, and social media details;
information you share in our public forums through photographs, comments, uploads, feedback, reviews, testimonials, and original content;
information regarding your requests for appointments, services, or assistance;
information about your geographic location;
information about your purchases on our Site;
analytics about you as a user such as the type of device you use, your internet connection, and your preferences; and
analytics about you as a user such as the type of device you use, your internet connection, your phone number, and your preferences, which may include additional metadata like photos, address information, video, and audio files on your mobile phone with your permission.
Please note that the Site does not access geolocation information about where you are when using your device.
How We Collect Your Information
We collect this information in the following ways: direction from you; automatically using technology like cookies, web bugs, and other web technologies; and directly from our partners and vendors.
Information Directly From You
As you use the Site, information we collect directly from you includes information provided in response to our direct request for your name, age, postal address, email address, and phone number. We may also collect information that you provide in correspondence with our company. In addition, when you fill out a form, complete a survey, sign up for an email list, make a purchase, share content, leave a comment on one of our boards, or engage in other similar interactions, you are directly providing us with your personal information.
If you decide to register for an account with us to access additional resources, services, and goods on our Site, you will be asked to complete a form requesting information such as your name and email address in order to create a user account. You may be given the option to upload a photograph for your account.
Your information may become public if you share content or opinions on public areas of the Site. Any contributions you post as a user are at your own risk. As a company, we may restrict access to certain portions of our site, and you can control certain privacy settings by logging into your account, however, we strongly encourage you to carefully consider what you share publicly and with whom you share it. If you share information publicly, we cannot guarantee that third parties will not have access to the information.
Information Automatically Collected Using Technology
Our Site uses cookies, web beacons, log files, and similar technologies to automatically collect information about who you are and how you use our Site. Cookies are small files stored on your computer that contain information and are used to track information as you navigate different sites. These technologies work together and collet information about:
the type of device you are using,
browsers you prefer,
domain names you may access,
your activities on the device, and
your IP address.
These technologies do not collect personally identifiable information but may be used in conjunction with other information gathered. Over time, we may also collect information about your other activities online and combine this information for the purposes of behavioral profiling.
Do Not Track
Browsers and devices allow individuals to send “do not track” signals to websites. If you would like to refuse some or all of the browser cookies, you can set your browser preferences accordingly. Please note that disabling cookies may cause portions of the site to be inaccessible or function incorrectly.
Information From Third Parties
In some instances, we may receive information from our third-party partners and vendors about our users. We may also incorporate third-party marketing and analytic services, such as Google Analytics, to help us analyze how our Site is being used.
Our Privacy Policy only governs Kaycee May Canlas, LLC’s use of your information; however, we may use these third-party services to analyze and enhance your experience.
How We Use Your Information
We collect and use information from you for the following purposes:
to operate and maintain our site
to present our content to you through our site
to communicate with you
to fulfill our obligations to you as presented when you provided the information
to notify you about changes to our site
to enhance and optimize your experience
for any other purpose within your consent
In some instances, we also use information to contact you about goods and services that you may find valuable; however, if you would not like to receive information about ongoing promotions or tools we believe are relevant to you, please contact us at support@hello-flow.co or update your user preferences accordingly.
Target Advertising
When you visit our site, the data collected by cookies during your visit may also be used to advertise to you. The analytics from your visit help us understand what may be of interest to you. You can opt out of or modify these advertising methods by visiting the following sites:
You can also visit https://optout.aboutads.info to control the collection of web data on your computer and to opt out of additional targeted marketing.
How We Share Your Information
Thought we do not sell or disclose the personal information we collect in the ordinary course of our business, we may share your data with third parties in accordance with the purposes described above. Additionally, in the course of business, if we buy or sell business assets or participate in a company sale, merge, reorganization, or dissolution, the data we have collected may be part of such business transfers.
Below is a nonexhaustive list of some of the partners and vendors we use to provide our services and conduct business:
Google Analytics. Google Analytics is a tool used to discover user demographics and behavior. You can reference Google’s privacy policy regarding how they handle information collected by visiting https://policies.google.com/privacy.
Google Adsense. Google Adsense is an advertising program created by Google that allows website owners to display ads on their websites. You can learn more about Google’s policy for handling information collected by visiting https://policies.google.com/privacy.
Stripe. Stripe is a payment processor for online businesses. The Stripe policies regarding data collections are available here: https://stripe.com/privacy.
This list is subject to change at our discretion. If you would like more information about our third-party partners, please visit their specific privacy policy pages that describe their practices.
How We Protect Your Information
As a company, the protection of your information is important to us. We have designed and adopted technological and organizational procedures to safeguard your data. It is important to note that while we may efforts to protect your data, security measures are not impenetrable. As a result, we cannot guarantee the absolute security of any information collected or transmitted to our Site. By using our Site, you consent to the transmission of your data at your own risk.
Additionally, if you have registered for an account on our Site, you should not share your password or username with any other third parties. It is your responsibility to keep this information confidential.
Age Limits for Children
Children under the age of eighteen are prohibited accessing the Site. Additionally, we do not use our site to knowingly collect personal information from children. Please contact us if you learn or have reason to suspect that a child under the age of eighteen is using the Site. We will take prompt action to delete any personal information about the child.
Correct or Updating Your Information
If you discover that inaccurate information about you has been collected, or if you would like to update the information we currently have, please contact us via email at support@hello-flow.co, or by mail at Kaycee May Canlas, LLC, 2100 Riverside Pkwy, Suite 128 #184, Lawrenceville, GA 30043.
Specific California Resident Rights
This section is only applicable for individuals who reside in California and should be read in conjunction with our entire Privacy Policy. If you are a California resident, you have the right to
obtain additional information about “personal information” (as defined in the California Consumer Privacy Act (CCPA));
request that we disclose certain information collected, used, disclosed, and sold about you;
request deletion of your personal information; and
opt out of the sale of your personal information
The information covered by these specific rights is information that could be reasonably linked to you. It excludes information that cannot be reasonably linked to you.
To help you better understand our practices, the information below describes the categories of personal information collected, the sources of this information, how we use this information, and with which third parties we have shared this information within the past twelve months.
Category of Information Collected: Identifiers
Sources of Information
Directly from you
Social media network partners
Device technologies
Service provider partners
How we use this information
To fulfill our obligations to you as presented when you provided the information
To notify you about changes to our site
To enhance and optimize your personal experience
To inform you of goods and services you may find valuable
For marketing and advertising purposes
To identify flaws and bugs within our system
To comply with security, fraud, and legal requirements
Third parties to which we have disclosed this information
Social media network partners
Device technologies
Service provider partners
Category of Information Collected: Customer Records Personal Information
Sources of Information
Directly from you
Social media network partners
Device technologies
Service provider partners
How we use this information
To fulfill our obligations to you as presented when you provided the information
To notify you about changes to our site
To enhance and optimize your personal experience
To inform you of goods and services you may find valuable
For marketing and advertising purposes
To identify flaws and bugs within our system
To comply with security, fraud, and legal requirements
Third parties to which we have disclosed this information
Social media network partners
Category of Information Collected: Classifications of information protected under California or federal law
Sources of Information
Directly from you
Social media network partners
Device technologies
Service provider partners
How we use this information
To fulfill our obligations to you as presented when you provided the information
To notify you about changes to our site
To enhance and optimize your personal experience
To inform you of goods and services you may find valuable
For marketing and advertising purposes
To identify flaws and bugs within our system
To comply with security, fraud, and legal requirements
Third parties to which we have disclosed this information
Social media network partners
Category of Information Collected: Commercial information
Sources of Information
Directly from you
Social media network partners
Device technologies
Service provider partners
How we use this information
To fulfill our obligations to you as presented when you provided the information
To notify you about changes to our site
To enhance and optimize your personal experience
To inform you of goods and services you may find valuable
For marketing and advertising purposes
To identify flaws and bugs within our system
To comply with security, fraud, and legal requirements
Third parties to which we have disclosed this information
Social media network partners
Category of Information Collected: Internet or electronic network activity information
Sources of Information
Directly from you
Social media network partners
Device technologies
Service provider partners
How we use this information
To fulfill our obligations to you as presented when you provided the information
To notify you about changes to our site
To enhance and optimize your personal experience
To inform you of goods and services you may find valuable
For marketing and advertising purposes
To identify flaws and bugs within our system
To comply with security, fraud, and legal requirements
Third parties to which we have disclosed this information
Social media network partners
Category of Information Collected: Geolocation data
Sources of Information
Directly from you
Social media network partners
Device technologies
Service provider partners
How we use this information
To fulfill our obligations to you as presented when you provided the information
To notify you about changes to our site
To enhance and optimize your personal experience
To inform you of goods and services you may find valuable
For marketing and advertising purposes
To identify flaws and bugs within our system
To comply with security, fraud, and legal requirements
Third parties to which we have disclosed this information
Social media network partners
Category of Information Collected: Sensory data
Sources of Information
Directly from you
Social media network partners
Device technologies
Service provider partners
How we use this information
To fulfill our obligations to you as presented when you provided the information
To notify you about changes to our site
To enhance and optimize your personal experience
To inform you of goods and services you may find valuable
For marketing and advertising purposes
To identify flaws and bugs within our system
To comply with security, fraud, and legal requirements
Third parties to which we have disclosed this information
Social media network partners
Category of Information Collected: Consumer inference information
Sources of Information
Directly from you
Social media network partners
Device technologies
Service provider partners
How we use this information
To fulfill our obligations to you as presented when you provided the information
To notify you about changes to our site
To enhance and optimize your personal experience
To inform you of goods and services you may find valuable
For marketing and advertising purposes
To identify flaws and bugs within our system
To comply with security, fraud, and legal requirements
Third parties to which we have disclosed this information
Social media network partners
To exercise your right to make requests regarding your personal information, please contact us via email at support@hello-flow.co, or by mail at Kaycee May Canlas, LLC, 2100 Riverside Pkwy, Suite 128 #184, Lawrenceville, GA 30043. You may also complete the form below. We may take steps to verify your identity before providing the requested information.
Updates to This Policy
We may update this policy from time to time. If any updates are made to this policy, they will be posted here. Additionally, if material changes are made to this policy, we will notify you via a notice to this Site, and registered users will receive an additional email. Please check this page frequently for updates.
Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or our services, please contact us via email at support@hello-flow.co, or by mail at 2100 Riverside Pkwy, Suite 128 #184, Lawrenceville, GA 30043.
European Union GDPR Privacy Policy
Kaycee May Canlas, LLC is strongly committed to protecting your privacy and complying with your choices. That is why we’ve created this privacy policy specifically to meet the requirements of the European Union’s General Data Protection Regulation (GDPR).
Both personal and non-personal information collected is safeguarded according to the highest privacy and data protection standards adopted worldwide. We have always had a robust and effective data protection program in place which complies with existing law and abides by the data protection principles. However, we recognize our obligations in updating and expanding this program to meet the demands of the GDPR.
Our Commitment
Your information will not be shared, rented or sold to any third party.
We use state-of-the-art security measures to protect your information from unauthorized users.
We give you the possibility to control the information that you shared with us (opt-out)
Kaycee May Canlas, LLC is committed to processing data in accordance with its responsibilities under the GDPR.
Article 5 of the GDPR requires that personal data shall be:
a. processed lawfully, fairly and in a transparent manner in relation to individuals;
b. collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes;
c. adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
d. accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;
e. kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals; and
f. processes in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.”
Notice
We will clearly inform you when information that personally identifies you (“personal information”) is asked for and you will have the choice to provide it or not. Generally, this information is requested when you [install/download/subscribe] to product updates, newsletters or other online services.
Usage
We use your personal information for the following purposes:
To provide you information that will allow you to use our services
To automatically customize your documents with your information
To alert you about updates, discounts or other services from Kaycee May Canlas, LLC
We collect your email when you create a user name and password in order to send you informational communications about account information, such as current account balance. We also collect your email to send you our promotional offers.
We may also collect your name, language, currency, operating system, document searched and country information for a better experience with Kaycee May Canlas, LLC products/services.
When you place your order with us, we collect your email to communicate with you about your account. We also collect your phone number to contact you in case these emails bounce back because of a typo in your email address and if we cannot figure out what the correct email address is.
We also contact the phone number that is provided if we suspect that the cardholder’s credit card information has been compromised, i.e., used in a fraudulent way.
We also use our clients’ email to notify them about new services or promotional offers.
Consent
When you provide your personal information, you consent that it can be used for the above purposes and that Kaycee May Canlas, LLC is an authorized holder of such information. If you choose not to register or provide personal information, you can still use our website but you will not be able to receive additional services or access certain areas that require registration. When you activate your account, you are providing your consent to occassionaly receive information from us. In each communication from us you will have the opportunity to unsubscribe from further communications; alternatively, you may contact us to express your choices at the address provided at the bottom of this page.
Access to your information
You are entitled to review the personal information you have provided us and ensure that it is accurate and current at all times. To review or update this information simply review your account or request that we send you this information.
Security of information
Kaycee May Canlas, LLC is strongly committed to protecting your information and ensuring that your choices are honored. We have taken strong security measures to protect your data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. All sensitive data is stored behind multiple firewalls on secure servers with restricted employee access.
We guarantee that all e-commerce transactions follow the latest security measures and use the best available technologies. Secure Sockets Layer (SSL) technology is employed when you place online orders or transmit sensitive information. SSL is one of the safest methods of passing information over the Internet.
Retention of information
We retain information as long as it is necessary to provide the services requested by you and others, subject to any legal obligations to further retain such information. Information associated with your account will generally be kept until it is no longer necessary to provide the services or until you ask us to delete it or your account is deleted whichever comes first. Additionally, we may retain information from deleted accounts to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, assist with investigations, enforce the Terms of Use, and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy. Finally, your data could also be stored for sales statistical purposes.
EU and EEA Users’ Rights
If you habitually located in the European Union or European Economic Area, you have the right to access, rectify, download or erase your information, as well as the right to restrict and object to certain processing of your information. While some of these rights apply generally, certain rights apply only in certain limited circumstances. We describe these rights below:
You have the right to access your personal data and, if necessary, have it amended or deleted or restricted. In certain instances, you may have the right to the portability of your data. You can also ask us to not send marketing communications and not to use your personal data when we carry out profiling for direct marketing purposes. You can opt out of receiving email newsletters and other marketing communications by following the opt-out instructions provided to you in those emails. Transactional account messages will be unaffected if you opt-out from marketing communications.
What we do with the Information you share
Your information is never shared outside the company without your permission. Inside the company, data is stored behind multiple firewalls on secure servers with restricted user access.
When you register to our website, you are asked to provide your contact information, including a valid email address. We use this information to send you updates about Kaycee May Canlas, LLC order confirmations and information about our services. When you order from us, we ask for your credit card number and billing address. We use this information only to bill you for the product(s) you ordered at the time.
We may on occasion require the help of other companies to provide limited services on our behalf, such as packaging, shipping and delivery, customer support and processing event registrations. We will only provide such companies with the information required for them to perform these services; these service providers are bound by strict privacy policies and are prohibited from using your information for any other purpose.
In very rare instances Kaycee May Canlas, LLC may disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Kaycee May Canlas, LLC or the site; (b) protect and defend the rights or property of Kaycee May Canlas, LLC and its family of websites and properties; and (c) act in urgent circumstances to protect the personal safety of users of Kaycee May Canlas, LLC, its websites, or the public.
How to opt-out
We provide users with the opportunity to opt-out from receiving updates on our products, newsletters and other communications from us. You can opt-out by clicking the link provided in our electronic mailings or by contacting us at the address at the bottom of this page.
Does Kaycee May Canlas, LLC’s privacy policy apply to linked websites?
Our Privacy Policy applies solely to information collected on our website or through our app. The Site contains links to web sites of third parties. Kaycee May Canlas, LLC is not responsible for the actions of these third parties, including their privacy practices and any content posted on their web sites. We encourage you to review their privacy policies to learn more about what, why and how they collect and use personal information. Kaycee May Canlas, LLC adheres to industry recognized standards to secure any personal information in our possession, and to secure it from unauthorized access and tampering.
However, as is true with all online actions, it is possible that third parties may unlawfully intercept transmissions of personal information, or other users of the Site may misuse or abuse your personal information that they may collect from the Site.
Kaycee May Canlas, LLC uses third-party advertising companies to serve our ads on the Site. Please review our Cookie Policy for all details. These third-party advertising companies employ cookie and 1x1 pixel, gifs or web beacons to measure and improve the effectiveness of ads for their clients. To do so, these companies may use anonymous information about your visits to our website and other website but will not collect any information which can personally identify you or can be linked to you. This information can include: date/time of banner ad shown, the banner ad that was shown, their cookie, and the IP address. This information can also be used for online preference marketing purposes.
If you want to prevent a third-party advertiser from collecting data, currently you may either visit each ad network’s web site individually and opt out or visit the NAI gateway opt-out site to opt-out of all network advertising cookies. Click here for the NAI gateway opt-out site.
This site will also allow you to review the third-party advertising companies’ privacy policies.
Changes to this policy
If we make changes to our Privacy Policy, we will post these changes here so that you are always aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. If at any point we decide to use your information in a manner different from that stated at the time it was collected, we will notify you by email.
Enforcement of policy
If for some reason you believe Kaycee May Canlas, LLC has not adhered to these principles, please notify us and we will do our best to promptly make corrections.
Questions or comments
If you have any questions or comments about this privacy policy, please email us at support@hello-flow.co or write us at:
Kaycee May Canlas, LLC
2100 Riverside Pkwy
Suite 128 #184
Lawrenceville, GA 30043
Effective date: November 30, 2021